Products can be returned within 15 days of receiving your order. All items must be returned in its original condition (with tag still intact) and packaging. 

No cash refunds will be provided unless the product is deemed faulty.
All refunds will be issued as store credit with a 1-year validity period. Please also note that any shipping fees will not be refunded. 

We reserve the right to decline any refund if the returned item fails to meet the above conditions.

All return shipping fees will be borne by the customer.

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How to Request a Refund?

We’re here to help make your return process as smooth as possible.
To better assist you, all refund requests must be submitted via email to gvreturns@gmail.com.

Step 1: Reach Out to Us

Please email gvreturns@gmail.com with the following details:

• Order number

• Item(s) you wish to return

• Reason for return (please select or state one of the following):

  • Item received is faulty or damaged

  • Incorrect item received

  • Size or fit issue

  • Other (please specify)

For faulty or damaged items, kindly include clear photos of the defect in your email to help us assess your request promptly.

Step 2: Return Your Item(s)

Once we’ve reviewed your request, we’ll be in touch via email with clear return instructions. Kindly follow the instructions provided to return your item(s).

All refund requests will be processed within 10 working days.
You’ll receive an email notification once the review is complete and the outcome has been finalised.

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FAQs

Q: Can I request an exchange?
A: If you’re not fully satisfied with your purchase, you may submit a return or refund request and place a new order for items you prefer.

Q: How do I arrange a return?
A: All returns are self-arranged and at the customer’s own cost. Once your request has been reviewed, we’ll provide detailed return instructions via email.